MicroBiz Shipping and Returns Policy

Effective November 11, 2026. This policy applies to orders placed on or after this date.

How This Policy Relates to Our Other Terms

This policy governs hardware and supplies purchased from MicroBiz. Purchases of software licenses, subscriptions, support plans, and related services are governed by our Terms of Service. Special support and custom software development are performed under a written scope letter that defines the project scope, fees, and payment schedule. The Terms of Service and this policy apply to custom work except where the scope letter specifically provides otherwise for scope, fees, or schedule.

If this policy conflicts with the Terms of Service, the Terms of Service control for software, subscriptions, support, and services, and this policy controls for hardware.

Returning hardware does not cancel, reduce, or refund any software license, subscription, support plan, or service you purchased, including in the same order. To cancel a subscription or support plan, follow the cancellation procedures in the Terms of Service.

Items Not Purchased From MicroBiz

We are a software developer and generally do not sell the hardware we recommend for use with our software. When customers ask about computers, monitors, scanners, printers, payment terminals, and other hardware and supplies, we refer them to a value-added reseller or payment processing partner. You purchase and receive these items directly from the partner.

Purchases from our partners are governed by the partner’s own shipping, return, and warranty policies. Claims about the partner’s order, shipping, returns, or hardware warranty should be directed to the partner. This policy does not apply to those purchases. We continue to support our software on recommended hardware as described in your support plan or subscription.

Items Purchased From MicroBiz

We sell a small number of hardware items, such as USB key blocks (license dongles). Hardware purchased from us is subject to this policy.

Shipping

For items not covered by a free shipping promotion, we quote the shipping cost based on our actual cost for the shipping method you choose. Costs vary with speed, destination, and the weight and dimensions of the item. Shipping charges are non-refundable, except as stated under Defective or Incorrect Items. Small items such as key blocks ship directly from our facility.

Sales Tax

We collect sales tax on orders shipping to states where we are required to do so, at the rate that applies to your area.

Returns

Requesting a Return

Every return requires a Return Merchandise Authorization (RMA) number. Request one by emailing [email protected] or calling 702 749-5353 within seven (7) days after delivery. We do not accept returns without an RMA. An RMA is valid for 14 days from the date it is issued. An RMA request is not a cancellation of any software or service.

Unopened Items

We accept returns of unopened hardware within seven days after delivery, subject to a 20% restocking fee. You pay the cost of shipping the item back to us. We recommend a trackable, insured method, because the item remains your responsibility until we receive it. After we inspect the item and confirm it is unopened, we refund the purchase price, less the restocking fee, to the original credit card within seven business days.

Opened Items

We accept returns of opened hardware only if the item is in like-new condition, complete with all original packaging, accessories, and documentation, and returned within seven days after delivery. The same 20% restocking fee, return shipping responsibility, and refund process apply. We issue the refund after inspection confirms the item is in like-new, working condition.

Used Items

We do not accept returns of used items. Used items include any item with signs of wear (dents, scratches, scuffs, dirt), any item that has been installed or had drivers or software installed, and any item missing packaging or documentation. We return used items to you at your cost, with no refund.

USB Key Blocks (License Dongles)

A key block carries your software license. A key block may be returned under the unopened-item rules only if the license it carries has not been activated, registered, or delivered - for the value of the keyblock dongle. Please refer to the terms of service for the return policy on the software licenses.  Once the license is activated or the license key has been delivered, the sale is final, consistent with our Terms of Service. Installed key blocks cannot be returned.

Defective or Incorrect Items

If an item arrives non-working, damaged, or not what you ordered, contact us within 30 days after delivery at [email protected] or 702 749-5353.

• Items we shipped from our facility: We will replace the item / replace or refund the item, at our option and pay for return shipping. No restocking fee applies.
• Items shipped by one of our distributors: If needed, we will cooperate with the distributor to exchange the item. You will need to obtain an RMA from the distributor that sent it and ship the item back to them. The distributor will reimburse your shipping or provide a prepaid label.

Ineligible Items

We do not accept the following for return. If we receive them, we will send them back at your cost:

• Any product not purchased from MicroBiz;
• Any product without a valid, readable serial number, including products with a missing, damaged, or altered serial number;
• Any product returned without all original packaging and accessories, including the retail box, manuals, and cables;
• Any product from which the UPC code has been removed from the packaging;
• Any product that has been used or installed, or that has had drivers or software installed; and
• Any product with physical damage or wear.

Special Support and Custom Software Development Services

We occasionally perform custom software development and special support work. Each project is agreed in a written scope letter that describes exactly what we will deliver.

Scope. Custom work includes only what is described in the scope letter. We do not agree to changes, or to additional features or functions, that are not in the scope letter. Any change requires us to agree to a revised scope in writing.

Payment. Fixed-fee projects are paid in full in advance. Hourly projects are paid at periodic milestones set out in the scope letter.

Testing and reporting issues. You are responsible for testing the delivered work. You must test it and report any issue to us in writing within 30 days after delivery. After that 30-day period, we are not obligated to fix any issue.

No refunds. All custom work is non-refundable.

Best-effort work. We perform custom work on a best-effort basis. We do not guarantee that it will be compatible with other features, other applications, or third-party services.

Future updates. Custom work may not be compatible with future updates to MicroBiz software. 

The scope letter provides further detail on these terms. We do not offer website design services.

Exceptions

If your situation is not addressed here, a MicroBiz representative will review it case by case. Exceptions are at our discretion and do not change this policy or set a precedent for other orders.

Changes to This Policy

We may update this policy from time to time. Changes apply to orders placed after the effective date shown above.

Questions

Email [email protected] or call 702 749-5353.