Appliance Store Point of Sale

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Appliance store POS systems need to manage a diverse range of inventory, including many large and high priced items. Given the high cost of inventory, it is important to manage tight inventory control as well as efficiently implement mark-downs and promotions. Appliance stores compete against larger general retailers by offering an extensive range of products, professional-grade items, unique and hard to find merchandise and high levels of service and expertise focused specifically on the needs of appliance buyers. Appliance stores also need to track the serial number of appliances received to inventory or sold in order to connect the specific item sold to the customer who bought it for warranty tracking purposes.

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Appliance Store POS specific features in MicroBiz Cloud include:

Accounts receivable – to manage large customers that pay for appliances on account, including customer statements.
Customer deposits – accept and track customer deposits on appliances.
Layaways – collect deposits on appliances and other items sold while holding the item out of inventory for pick-up at a later date.
Markdown management – easily manage group markdowns, quantity pricing, multi-buy items, promotional pricing and bulk discounting on all types of appliances.
Sales commissions – can be calculated for each item on the sales amount or the gross profit or track commissions by employee to measure productivity.
Special orders/Backorders – allows you to track special order items (such as appliances sold that were not in stock), from the customer order to receiving, to inventory to the POS transaction.
Separate customer shipping and billing addresses – Helpful when appliances and other items are shipped to different addresses – with deliveries and shipments taxed on customer’s address.
Service item history – Track and view service history of customer owned items checked in for service and repair.

Service department management – to manage warranties and repairs on appliances.
House accounts – authorized employees can charge purchases to a credit account, with the aa AR statement sent to the credit account.
Group pricing or discounts – special prices based on customer level or group – such a contractors, apartment managers or wholesale customers.
Flexible tax and fee tracking – allows for virtually any taxing or special fee scenario such as disposal fees on appliances and televisions.
Ecommerce Integration – WooCommerce POS interface allows you to publish product records to Woo, sync inventory and capture online appliance sales in MicroBiz POS.
Restrictions on discounts – place restrictions on discounting of items sold in appliance stores.
Minimum deposit requirements – Set minimum deposits one layaways and other orders.
Print quotes, estimates and invoices – Print or email full page order documents.

Killer Features for Appliance Stores

Serial Number Tracking

MicroBiz supports the tracking of serialized inventory or tracking of serial numbers. You can set whether an item such as a kitchen appliance such as a refrigerator has serial numbers and whether the tracking of serial numbers is required or optional. Serial numbers can be added when the item is received into inventory or when the item is sold. The system supports the scanning of bar codes to add the serial numbers to the product record or during the sale transaction. Serial numbers can be viewed for both sold and unsold items.

For more information on serial number tracking, click here.

Delivery Management

MicroBiz includes a delivery management module that allows you to manage the delivery of customer orders. You can organize the orders by order status, order date, due date, assigned employee and store. Through an integration with Google Maps, you can select and send the addresses of delivery orders to Google Maps with one click – . From Google Maps, you can arrange the sequence of the deliveries to optimize routing and then either print the routing map or email or text the directions to your phone, where the routing is displayed in Google Maps on your phone.

Service Scheduler

Create a scheduled task (such a delivery, appointment or repair slot) right from the order record and assign to an employee. Service task calendar can be displayed in multiple views (monthly, weekly, daily) and filtered by assigned employee. The Agenda View of the calendar can be printed to show tasks for the day.

Electronic Vendor Catalogs

MicroBiz allows you to access product records from select product catalogs of major appliance vendors, allowing appliance retailers to quickly and easily add new item records to the MicroBiz POS system with one click, including the SKU, UPC, description of the product, vendor, brand, MSRP and image (depending on data available from the vendor). Below are some of the vendor catalogs available in MicroBiz:

In addition to the Appliance Store POS specific capabilities listed above, MicroBiz Cloud includes all the following standard features and functionality needed to manage Appliance stores:

Orders

Phone Orders/Layaways
Special Orders (out of stock appliances)
Pick-up, Shipping, Delivery Dashboard
Repairs/Service Dept Management
Quotes/Estimates/Invoices
Check-in of Appliances for Repair
Deposit Collection and Refunds
Tax Calculation based on Ship Address
Backorder Creation and Filling

Customers

Multiple Shipping/Billing Addresses
Customer Tax Classes/Tax Exempt
Credit Accounts/Charge to Account/AR
Accounts Receivable Statements
Import Customers via CSV File Import

Store Management

Store Transfers (multi-store)
Support of Contactless Payments
PCI/PA-DS Compliant Payment Processing
Flexible and Filterable Reports
Enforceable Business Rules on Discounts and Returns
Employee Roles and Permissions
Minimum Deposit Requirements

Register

Register Quick Pick Keys
Bar code label scanning
Transaction holds/recalls
Returns and Voids
Split Tenders
Assign Salesperson to Transaction (for commission calculations)
Item and Transaction Level Discounts
Stock-level Look-up (multi-store)
Store Credits
Gift Cards (real-time, multi-store)
Customizable Receipts
Custom Tenders
Print or Email Receipts
Customer Sales History Look-up with one-touch from Front Register
Register Close/End of Day Reports
Integrated Credit Card Processing
Advanced Filterable Product Search
Editable Item Descriptions on Receipt (great for adding serial numbers)

Integrations

WooCommerce Integration
QuickBooks Online Integration

Catalog Management

Customer-based Pricing/Pricing Levels
Matrix Products with Size/Other Variants
Product images
Categories and Sub-Categories
Product Tax Classes (multiple)
Quantity-based Tiered Pricing
Time-based promo pricing
Alternate Product IDs
Fractional Sale Quantities (weight/time)
Print Barcode Price Labels

Multi-store Inventory Management

CSV File Import of Products & Inventory
Inventory Adjustment Audit Records
Purchase Orders/Vendor Shipments
Minimum Inventory Reorder Points
Special Order Tracking (from customer order to receiving vendor shipment)

Expand Functionality of MicroBiz via Integrations with Popular 3rd Party Apps

Publish register batch financials to QuickBooks Online with one-touch

Map POS financial activities to QuickBooks GL accounts
Publish register batch financials to QuickBooks with one touch
Sync revenue, COGS, inventory values, customer liabilities and payments with QuickBooks
Create QuickBooks invoice payable from received vendor shipments
Push POS sales taxes to QuickBooks Sales Tax Center for payment management

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Integrate your POS system with your Woo! ecommerce site

Link product records and sync changes in product fields from MicroBiz to Woo!
Automatically adjust stock levels in Woo! for store sales to avoid sales of items not in stock
Pull online orders into MicroBiz for order and inventory management
Capture customer records created online in MicroBiz

Want to learn more?

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Useful Links and Resources:

Association of Home Appliance Manufacturers – The Association of Home Appliance Manufacturers (AHAM) is the trade association representing manufacturers of major, portable and floor care home appliances and suppliers to the industry. AHAM is headquartered in Washington, D.C. and maintains an office in Ottawa. AHAM is the single voice providing the home appliance industry and its customers leadership, advocacy and a forum for action — developing and implementing credible solutions for public policy, standards and business decisions.
Professional Services Association – PSA is an independent trade association dedicated to promoting the highest standards of quality service in the appliance service industry. Our purpose is to be the voice of the independent service provider and to assess and identify industry related problems and provide solutions. We are dedicated to providing educational training, certification, business management training, support, and fairness to the independent appliance service industry. We encourage professionalism and honesty and publicly identify those technicians and service companies who provide a level of service professionalism that meets the criteria established by the service industry, with industry approved certification credentials.
Service Alliance Group – Service Alliance Group is a trade association of home service companies and the broader home services industry. Service Alliance Group promotes the growth of home service repair companies to elevate the larger home service repair industry. We cater to the following service industries: Appliance Repair, HVAC Repair, Electricians, and Plumbing.
Nationwide Marketing Group – Nationwide Marketing Group is North America’s leading buying, marketing and operational support organization for Independent retailers, rent-to-own dealers and custom installers in the major appliances, consumer electronics, furniture, bedding, home theater and outdoor industries. For 50 years, we’ve remained a problem-solving, results-driven team of entrepreneurial advocates, industry veterans and top retail performers that is obsessed with helping Independent business owners like yourself thrive on their own terms.